Customer Support 


If you're experiencing a problem with one of our software products, please fill out and submit the following bug report form. You may also want to check out our list of known problems.

If what you want to tell us is really more of a suggestion or a request for enhancement, please email us by clicking HERE.

If you have just a general question about are software, please email us by clicking HERE or check out are FAQ page.

For assistance in installing our tools to your AS/400 click HERE.

If you wish to contact a Human for support please call 815-886-3770.


Bug Report Form

When you submit your bug report, it will be entered into our database for tracking purposes. It will be associated with the account name under which you accessed this web. After an initial assessment by our support department, the resolution of the problem will be assigned to an appropriate engineer. Periodically we will post notices regarding bugs reported by our customers in the Known Problems section of this page, along with tips or workarounds on the FAQ page.

Please be as specific as possible when describing the problem.

  1. What product are you using?


  2. What version of the product are you using?
            To get the Version activate the tool and press F2 then go to Help About.


  3. What OS/400 Version are you using?
    Other:

  4. Please enter a brief one-line description of the problem:

    (example: "Editor doesn't respond to up-arrow under image")

  5. If the problem is reproducible, please list the steps required to cause it,
    leaving a blank line between steps:

    (example: "1. Create a new file. 2. Insert some text ...")

    If the problem is not reproducible (only happened once, or occasionally for no apparent reason), please describe the circumstances in which it occurred and the symptoms observed:

    (note: it is much harder for us to fix non-reproducible bugs)

  6. If the problem causes any error messages to appear, please write down the exact text displayed and enter it here:


  7. Please provide us with the following information in case we need to contact you:
    Name:    
    Phone:   
    E-mail:   

We may need to contact you for more information, such as if we have trouble reproducing the problem you describe.

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