If you're experiencing a problem with one of our software products, please fill out and submit the following bug report form. You may also want to check out our list of known problems.
If what you want to tell us is really more of a suggestion or a request for enhancement, please email us by clicking HERE.
If you have just a general question about are software, please email us by clicking HERE or check out are FAQ page.
For assistance in installing our tools to your AS/400 click HERE.
If you wish to contact a Human for support please call 815-886-3770.
When you submit your bug report, it will be entered into our database for tracking purposes. It will be associated with the account name under which you accessed this web. After an initial assessment by our support department, the resolution of the problem will be assigned to an appropriate engineer. Periodically we will post notices regarding bugs reported by our customers in the Known Problems section of this page, along with tips or workarounds on the FAQ page.
Please be as specific as possible when describing the problem.
We may need to contact you for more information, such as if we have trouble reproducing the problem you describe.
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